FAQs
When is my new subscription activated?
When you sign up and submit your payment, you are activated and ready to have fun and learn simultaneously!
Where do I login?
Log in to MCQ on the My account Tab on the homepage menu.
Why are there only three disciplines on MCQ? I need more!
We've rolled out Anatomy, Immunology, and Biochemistry to get you started because these are three disciplines commonly found in first-year curricula. But don't worry, we will be adding more in the near future!. We've got you!
What is "My study guide?"
"My study guide" lists the questions you got incorrect, along with the reference book, chapter, and page numbers of the correct information- just in case you need a bit more information to kill your exams! Find it under the My accounts tab at the top of the homepage.
Where do I find the flashcards?
Flashcards ("My flashcards") can be found under the tab "My account". You can filter for the flashcards by discipline, subtopic, or even random keywords you might come up with.
What are the system/device/network requirements?
- Safari v10.0 or Firefox v60.0 or Google Chrome v60.0 or higher versions (JavaScript and cookies must be enabled)
- Stable and reliable high-speed internet connection
- Minimum screen resolution of 1280x800 recommended for an optimal experience
- English as Input and Display Language
Can I access my subscription on mobile devices?
Yes. While MCQ is not app-based, our website adapts easily to mobile devices. However, for the best user experience, laptops/desktops are recommended.
What happens if my subscription expires? Will I lose all of my user data? Will I lose access to previous study materials (e.g. flashcards)?
Expired accounts will remain on MCQ for one year after the subscription's expiration date. All quizzes, flashcards, and other content will be available if you subscribe within that period
What is the refund/cancellation policy?
Monthly and quarterly subscriptions can be canceled at any time; however, we do not issue refunds. After you cancel, you will retain access for the remainder of the paid month or quarter, and billing will stop at the next billing cycle.
Annual subscriptions are eligible for a full refund only if canceled within 7 days of purchase. To request a refund, email customer_support@mcqmeded.com.
We also offer a 1-week free trial at signup. Cancel during the trial to avoid being charged — the trial is designed to help you decide whether MCQ is right for you.
To cancel, visit Account > Subscriptions or contact customer_support@mcqmeded.com for help.
Can I reset my question bank/statistics?
Absolutely, and at any time! You can find the rest button on the top of your "My Accounts" page using the circular arrow that states "clear all quiz data".